Cookie Policy

This Cookie Policy outlines how RapidCapture uses cookies and parallel session identifiers on rapidcapture.co.uk and via our embedded modular capture frameworks. We believe in total clarity and a lean technical footprint, which means we strictly limit our use of tracking elements to those absolutely necessary for core platform operation.

1. Understanding Cookies

Cookies are compact text files stored within your device browser directory when visiting online environments. They allow software architectures to verify operational integrity, preserve input stability across multiple pages, and maintain secure user authentication values during active sessions.

2. Essential Functional Cookies (The Interactive Engine)

To run our conversational lead engines smoothly, the system must retain the contextual state of an interaction. Without these operational session keys, the engine would lose its place every time a user types a message or moves to the next node.

• Session Retention Keys: These tokens maintain the thread state of active chat interactions powered by Voiceflow cloud architecture. They ensure that if a homeowner details a boiler fault or a burst pipe, those details remain safely bound to their specific session until the payload webhook triggers. These parameters evaporate automatically when the browser window is closed.
• System Performance Tokens: Minimal structural configuration values used to optimize script execution speeds, prevent cross-site script exploits, and ensure that our interactive components load cleanly within the 30-second target frame.

3. Performance and Diagnostic Tracking

We leverage basic diagnostic metric layers to audit traffic parameters across our systems. These tools provide anonymized, high-level intelligence regarding page loading velocities, button interaction percentages, and interface drop-off thresholds. This monitoring allows our agency to continually optimize our backend configurations under our monthly maintenance protocol, ensuring our systems operate at peak efficiency.

4. Controlling Your Local Footprint

Every standard modern web browser allows users to inspect, restrict, or wipe stored cookie arrays at will. You can configure your security settings to reject functional session data entirely; however, please note that doing so will break the interactive dialogue flow within our lead engines, forcing you to rely on legacy communication channels instead.

5. Evolution of This Framework

We may modify this policy to align with technical modifications or evolving UK compliance regulations. Any structural updates will be updated directly here. For complex diagnostic data questions, reach out to our team at: hello@rapidcapture.co.uk.